--- title: "Zaiped: official WhatsApp for business" description: "Answer, book, charge and send messages through the official WhatsApp API. No monthly fee: you pay Meta for outbound messages and Zaiped only for the AI you use." lang: "en-US" canonical: "https://zaiped.com/en" alternate: "https://zaiped.com/" --- # Answer, book and sell on WhatsApp. We answer customers, book appointments and send payment links. Your account and number stay with you. You pay Meta for outbound messages and Zaiped only for the AI you use. Zaiped brings customer service, scheduling, payments, contacts, message templates and bulk messaging together on official WhatsApp. Your account and number stay in your name. There is no monthly fee: buy AI credits when you need them and pay Meta directly for outbound messages. ## What we do for you - We answer 24 hours, every day - We answer right away, no queue - We answer in the customer's language - We handle many conversations at once - We sell overnight and on holidays - We give price and stock on the spot - We book the slot on the calendar - We find out what the customer wants - We call a person in when needed - We talk the way your company talks ## A different agent for each subject. Choose who handles sales, scheduling, support and other subjects. We answer with the products, hours and answers you entered. If the subject changes, we pass the conversation to the right agent. - **Receptionist**: Greets the first contact, answers general questions and finds out what the person wants. - **Sales rep**: Covers pricing, availability and differences between items, and drives to the close. - **Lead qualifier**: Asks the questions that reveal need, timing and budget before handing over to the team. - **Scheduling**: Checks the calendar, offers the free slots and gets the appointment booked. - **Customer service**: Handles complaints and order problems, and explains the returns and exchange policy. - **Technical support**: Walks the customer through using and setting up what they already bought. - **Billing**: Answers about payment methods, installments, invoices and refunds. - **Promotions and giveaways**: Shares the current campaign and explains the giveaway rules and how to enter. Meta does not charge for replies to people who messaged your business. With Zaiped, you only pay for the AI used in those replies, through prepaid credits with no monthly fee. ## We book, reschedule and remind your customers. When someone asks for a time, we check the branch calendar and book it in the conversation. We also reschedule, cancel and send reminders on WhatsApp. - **We book**: We check the service and professional calendars before confirming. This prevents two customers from getting the same slot. - **We reschedule**: We move the appointment in the conversation. If the new time is unavailable, we keep the old one and offer another. - **We remind**: We send a reminder on WhatsApp. You choose how far ahead it goes out for each branch. - **We cancel**: If the customer changes their mind, we cancel the appointment and free the slot on the calendar. ## We charge the customer and split the commission. We send the payment link on WhatsApp before or after the appointment. The business share and the professional's commission go to the right accounts. We also send payment links for products. - **Before or after**: For each branch, choose whether the link goes out with the booking confirmation or after the appointment. - **Commission without a spreadsheet**: After the appointment, we split the commission and send it to the professional's account. If the account is not ready, we hold the amount and transfer it later. - **Payment link for products**: We send a link with the catalog price. When the customer pays, we record the sale on their profile. ## One account, every branch. Each branch has its own team, hours and calendar. When a customer writes, we answer with the information for the right location. - **Your account**: The WhatsApp account and AI credits are shared across branches. - **Branches**: Each location has its own address, hours and calendar. The first one is the Main branch. - **Professionals**: Each professional is linked to the branch, schedule and services where they work. ## We answer with your business information. Add products, services, promotions, giveaways and common answers. We also read the files you upload. Before answering, we search everything you added for the right information. - **Products**: Add what you sell, with its price, code and description. - **Services**: Enter the price, duration and whether the service can be booked. - **Promotions**: Enter the coupon and end date. After that date, we stop offering it. - **Raffles**: Add the prize, date and certificate required in Brazil. - **Q&A**: Add common questions with the answers we should give. - **Files**: Upload menus, price lists and manuals for us to use in replies. ## See how much you could recover each month. Enter your numbers. We estimate the value of idle customers, unanswered conversations, forgotten quotes and missed appointments. ## No monthly fee. You only pay for the AI. The whole panel is available to your team. Buy AI credits at R$15.00 per 1 million tokens, with no expiration date. There is no monthly or per-seat charge. You pay Meta directly for outbound messages. ### Starter - R$50.00: 3.3M AI tokens - Credits never expire. Top up when you need to. ### Essential - R$200.00: 14.9M AI tokens (+12% bonus) - Credits never expire. Top up when you need to. ### Scale - R$600.00: 48M AI tokens (+20% bonus) - Credits never expire. Top up when you need to. ### The whole panel is included - WhatsApp numbers: Unlimited - Team and professionals: Unlimited - Contacts and sales funnel: Unlimited - Products, services and promotions: Unlimited - Broadcasts (bulk messaging) and message templates: Unlimited Payment link transaction fee: 4.99% + R$0.39. Buy credits from the panel whenever you want. No subscription, lock-in or automatic charges. ## Frequently asked questions See how connection, billing, agents and your data work. ### Is this the official WhatsApp? Yes. We use the WhatsApp Cloud API, Meta's official API. We do not use QR codes, WhatsApp Web, borrowed numbers or phones left on. ### Whose name is the WhatsApp account in? Your company's. You only authorize Zaiped to use the account and can remove that permission whenever you want. ### Can I use the number I already advertise? Yes. Once connected, the number runs through Meta's API and leaves the WhatsApp Business phone app. To keep your current app, connect a different number. ### Do I need a developer to connect? No. Sign in with the business account, choose the number and confirm in a Meta window. To increase messaging limits and use a verified name, Meta may ask for business registration and proof of address. You can keep sending within the starting limit during review. ### Do I need to register a card with Meta? Yes. Meta charges you directly for outbound messages, with no Zaiped markup. The card stays in your Meta account. ### How much does a message cost? You pay Meta's list price for Brazil. The amount depends on the message type. Meta does not charge for replies to people who contacted your business. ### And what does Zaiped charge? We only charge for the AI used by agents, at the rate shown on this page. There is no monthly, per-seat or per-contact charge. Credits never expire. ### Why does Meta have to approve my message? Meta requires an approved message to start a conversation. You write it in the panel and we submit it for review. If the customer contacted your business in the last 24 hours, you can reply without approval or a messaging charge. ### How do you know things about my business? We use the products, services, promotions, questions and files you add. Before answering, we search that knowledge base for the information. ### What if the customer asks something off topic? Customers write naturally, with no numbered menu. If the subject changes, we pass the conversation to another agent without losing its history. If your knowledge base has no answer, we call someone on your team. ### What if an answer comes out wrong? You can test agents in the panel before going live. Adjust their instructions or complete the knowledge base and test again. If needed, pause the team and we stop replying immediately. ### Do I have to charge through the app? No. Payment links are optional. When enabled, choose for each branch whether the link goes out with the booking confirmation or after the appointment. ### Do my customers' conversations become AI training? No. We do not sell your data or use conversations to train AI models. We require the same from the companies that process replies. See the Privacy Policy for details. ### How do I reach you if I need help? Write to contato@zaiped.com. We answer on business days, in Portuguese or English. Service details are in section 13 of the Terms of Use. ### I already use another system. Can I move here? Yes. If the WhatsApp account is already in your name, just connect it. If it belongs to your current provider, first register the number in your own account. We show you the steps. ### What if I want to leave? Just stop buying credits. There is no subscription, penalty or notice period. Your WhatsApp account, number, approved messages and reputation stay with you. To get a copy of your panel data, ask by email before deleting the account. ## Connect your WhatsApp and start today. Create your account, connect the number and send your first message. No setup fee or sales call.