Answer, book and sell on WhatsApp.
We answer customers, book appointments and send payment links. Your account and number stay with you. You pay Meta for outbound messages and Zaiped only for the AI you use.
Official API, with no QR code or phone left on.
We connect your business directly to Meta's API. Your customer service does not depend on WhatsApp Web, a phone left on or a session running on someone else's server.
We only use Meta's official API. We never connect through a QR code or WhatsApp Web.
A different agent for each subject.
Choose who handles sales, scheduling, support and other subjects. We answer with the products, hours and answers you entered. If the subject changes, we pass the conversation to the right agent.
Receptionist
Greets the first contact, answers general questions and finds out what the person wants.
Sales rep
Covers pricing, availability and differences between items, and drives to the close.
Lead qualifier
Asks the questions that reveal need, timing and budget before handing over to the team.
Scheduling
Checks the calendar, offers the free slots and gets the appointment booked.
Customer service
Handles complaints and order problems, and explains the returns and exchange policy.
Technical support
Walks the customer through using and setting up what they already bought.
Billing
Answers about payment methods, installments, invoices and refunds.
Promotions and giveaways
Shares the current campaign and explains the giveaway rules and how to enter.
Meta does not charge for replies to people who messaged your business. With Zaiped, you only pay for the AI used in those replies, through prepaid credits with no monthly fee.
We book, reschedule and remind your customers.
When someone asks for a time, we check the branch calendar and book it in the conversation. We also reschedule, cancel and send reminders on WhatsApp.
We book
We check the service and professional calendars before confirming. This prevents two customers from getting the same slot.
We reschedule
We move the appointment in the conversation. If the new time is unavailable, we keep the old one and offer another.
We remind
We send a reminder on WhatsApp. You choose how far ahead it goes out for each branch.
We cancel
If the customer changes their mind, we cancel the appointment and free the slot on the calendar.
We charge the customer and split the commission.
We send the payment link on WhatsApp before or after the appointment. The business share and the professional's commission go to the right accounts. We also send payment links for products.
Before or after
For each branch, choose whether the link goes out with the booking confirmation or after the appointment.
Commission without a spreadsheet
After the appointment, we split the commission and send it to the professional's account. If the account is not ready, we hold the amount and transfer it later.
Payment link for products
We send a link with the catalog price. When the customer pays, we record the sale on their profile.
One account, every branch.
Each branch has its own team, hours and calendar. When a customer writes, we answer with the information for the right location.
Your account
The WhatsApp account and AI credits are shared across branches.
Branches
Each location has its own address, hours and calendar. The first one is the Main branch.
Professionals
Each professional is linked to the branch, schedule and services where they work.
We answer with your business information.
Add products, services, promotions, giveaways and common answers. We also read the files you upload. Before answering, we search everything you added for the right information.
See how much you could recover each month.
Enter your numbers. We estimate the value of idle customers, unanswered conversations, forgotten quotes and missed appointments.
This is an estimate, not a sales promise. We use your numbers and conservative rates from published studies of the Brazilian WhatsApp market. Results depend on your operation and customers.
No monthly fee. You only pay for the AI.
The whole panel is available to your team. Buy AI credits at R$15.00 per 1 million tokens, with no expiration date. There is no monthly or per-seat charge. You pay Meta directly for outbound messages.
Get bonus credits from Essential up.
Frequently asked questions
See how connection, billing, agents and your data work.
Yes. We use the WhatsApp Cloud API, Meta's official API. We do not use QR codes, WhatsApp Web, borrowed numbers or phones left on.
Your company's. You only authorize Zaiped to use the account and can remove that permission whenever you want.
Yes. Once connected, the number runs through Meta's API and leaves the WhatsApp Business phone app. To keep your current app, connect a different number.
No. Sign in with the business account, choose the number and confirm in a Meta window. To increase messaging limits and use a verified name, Meta may ask for business registration and proof of address. You can keep sending within the starting limit during review.
Yes. Meta charges you directly for outbound messages, with no Zaiped markup. The card stays in your Meta account.
You pay Meta's list price for Brazil. The amount depends on the message type. Meta does not charge for replies to people who contacted your business.
We only charge for the AI used by agents, at the rate shown on this page. There is no monthly, per-seat or per-contact charge. Credits never expire.
Meta requires an approved message to start a conversation. You write it in the panel and we submit it for review. If the customer contacted your business in the last 24 hours, you can reply without approval or a messaging charge.
We use the products, services, promotions, questions and files you add. Before answering, we search that knowledge base for the information.
Customers write naturally, with no numbered menu. If the subject changes, we pass the conversation to another agent without losing its history. If your knowledge base has no answer, we call someone on your team.
You can test agents in the panel before going live. Adjust their instructions or complete the knowledge base and test again. If needed, pause the team and we stop replying immediately.
No. Payment links are optional. When enabled, choose for each branch whether the link goes out with the booking confirmation or after the appointment.
No. We do not sell your data or use conversations to train AI models. We require the same from the companies that process replies. See the Privacy Policy for details.
Write to contato@zaiped.com. We answer on business days, in Portuguese or English. Service details are in section 13 of the Terms of Use.
Yes. If the WhatsApp account is already in your name, just connect it. If it belongs to your current provider, first register the number in your own account. We show you the steps.
Just stop buying credits. There is no subscription, penalty or notice period. Your WhatsApp account, number, approved messages and reputation stay with you. To get a copy of your panel data, ask by email before deleting the account.